Wednesday, 7 September 2011

Well hello there... long time no see..

O.k, I admit it. Just lately I have been utterly crap at making blog posts.

I could make a long lists of all the things that have gotten in the way of me making posts, but the bottom line is that I've just been procrastinating left right and centre.

That being said, I would like to speak about something I think is vital for any business.

Customer Service.

We all know what customer service is, what's good customer service, what's bad customer service, what's outstanding customer service. 

There are some companies out there that have a record for outstanding customer service, I personally would count Privateer Press among them.

There are some companies that are notoriously bad, who I won't name here, because I'm not going to turn this into a poo flinging contest.  You know who they are, they know who they are, no sense in giving them free publicity.

O.k, now to the meat of this post. 

Sometimes I see a product online that I just have to give a try,  sometimes this involves ordering from a company I haven't ordered from before.
In this case it was Warlord Games. They have a rather nice new paint rack solution that I wanted to try out.
It looks pretty good to me,with a good price. I chose two for large pots and one for small pots. 
So I happily placed my order and started to wait, thinking" Well, If I'm really lucky, I'll see it on saturday morning, or tuesday morning if I'm not" So cut to Wednesday and still no arrival. "Hmm," Say I. "Surely something has gone amiss? 

So I grab the phone and place a call to a rather charming fellow by the name of Steve at Warlord. 
I explain the problem and he promises to look into it and call me back. Which he promptly did less then  five minutes later. 

Apparently they were out of stock of one of the trays.

Now don't get me wrong, I don't mind waiting for stuff, if it's out of stock it's out of stock.

However,  if  you are out of stock and it is causing orders to be backlogged, then it would be really nice to let the customers know in some way, shape or form. a note on the website, an e-mail, a quick phone call, hell, I'd accept a carrier pigeon.

Needless to say, I was a bit non-plussed to find out that it would be friday to monday before I received my order, but that was mostly because I hadn't been notified. I'm still holding faith with Warlord for now,  but it was hardly a glowing start.

If you want to chance your own arm and buy a rack like this yourself, you can get them here.
Until then, keep them brush's flailing!



  1. I agree with you. Customer service must be a priority. That being said, I had to smile thinking it took a month to the day to receive my paint station from across the pond. You should do a review of it -- or did I miss this on your site?


  2. @James
    I haven't done it yet, because I STILL haven't received all the relevant parts. I fully intend to do a follow-up rant/post.